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Virgin Media Have Just Screwed EVE

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Daelin Blackleaf Aliastra	Posted - 2007.11.29 14:57:00 - [1] Originally by: Maximada It is a customers lawfull right according to virgins terms of service to have interleaving dissabled on your line. Where in the ToS? Linkage, section, paragraph, please. -------- EVE Trinity: THE SKY IS FALLING!
Daelin Blackleaf Aliastra	Posted - 2007.11.29 15:23:00 - [2] damn' silly nuts discrimination bloodyminded incompetence That's Virgin ADSL alright. I've never gotten so much as 250kb/s on a speedtest out of my 8mb line. The official party line for Virgin is that nothing is their fault, always BT or the customer. Not that they didn't confirm 500kb/s minimum when throttled (which according to Virgin I never have been) on this line when I was originally choosing a new ISP. Currently much of EVE plays like Motsu on a sunday. -------- EVE Trinity: THE SKY IS FALLING!
Daelin Blackleaf Aliastra	Posted - 2007.11.30 19:48:00 - [3] Any Devs going to comment on this? Virgin are blaming you for this. -------- EVE Trinity: THE SKY IS FALLING!
Daelin Blackleaf Aliastra	Posted - 2007.11.30 21:22:00 - [4] Edited by: Daelin Blackleaf on 30/11/2007 21:25:42 Good news. Spoke to a support again, much more helpful if you don't phone. The issues has been escalated to head office and is being looked into. The game has somehow been classified alongside P2P for throttling. Shouldn't be a problem outside of peak times (4pm-12am). Hopefully it'll get resolved soon. Chris (22:11):Sounds like our current gaming issuse to be honest User (22:12):What is it? User (22:12):Or the cause at least Chris (22:12):Basically whats happened is that certain traffic is being classed as peer to peer and thus being throttled, We are working on this issue and the reason I know this is because I was first to raise it to faults, as alot of the gamers in here play eve also. User (22:13):It's being looked into then? Chris (22:14):Thats correct, our faults have raised it to head office and they are investigating as we speak. User (22:14):Excellent. Do the restrictions get lifted at midnight? Chris (22:16):Between 4pm and 12am its occuring after that it should be fine. [EDIT: Chatlog added] -------- EVE Trinity: THE SKY IS FALLING!
Daelin Blackleaf Aliastra	Posted - 2007.12.01 16:13:00 - [5] Originally by: Jart I have been trying to play outside the supposed throttling periods (4pm - midnight), but the connection still seems bad. Mine runs fine outside of peak time, have you checked your not in Caldari space. Originally by: Barbaro55a I've just rated my conection, i'm getting just under 200 killabits a second. I'm paying for "up to" 4MB. Try the optimizer N1fty suggested. I've been stuck with 200kb/s max for months this just got me up to 1.65mb/s. VM support should really put something akin to this on their website. Also: Thanks N1fty, you made my week with that little program. -------- EVE Trinity: THE SKY IS FALLING!
Daelin Blackleaf Aliastra	Posted - 2007.12.02 04:29:00 - [6] Originally by: Barbaro55a That program just made my conection 10 times faster.... will see if i keep loosing conection... Connection loss may be due to using a USB modem. USB modems often have voltage issues and have limited bandwidths (4-5mb). If your using the Speedtouch modem ensure you have it plugged directly into a USB port on the back of your PC, using an extension or hub makes the issue worse, and get hold of an ethernet modem ASAP. I've got mine working again but I really do need to get me an ethernet modem now that optimizer has my connection meeting the limits of the modem. 8mb connection, with a free 5mb modem. -------- EVE Trinity: THE SKY IS FALLING!
Daelin Blackleaf Aliastra	Posted - 2007.12.02 06:06:00 - [7] It's nothing to do with the Fair Usage Policy. EVE-Online has made it's way onto a list that includes P2P programs and other bandwidth hogs. A list of programs that will be specifically throttled during peak time. Hopefully it'll make it's way off that list soon as staying up to stupid'o'clock to get my EVE fix isn't really practical. -------- EVE Trinity: THE SKY IS FALLING!
Daelin Blackleaf Aliastra	Posted - 2007.12.03 17:11:00 - [8] Originally by: Kai Dorfman Virgin sux, they are nothing but liars and ****ers! My comp is top spec, my line is 8mb and ventrilo and eve lag like a mofo...... Im being told bull crap answers to problems. You tried calling didn't you? Unless your internet is down don't ever bother calling VM you can be sure you'll get a useless/false answer. Use the interactive help and wait for your contract to come to an end. -------- EVE Trinity: THE SKY IS FALLING!
Daelin Blackleaf Aliastra	Posted - 2007.12.07 15:51:00 - [9] Mild necro, apologies for that, but the saga continues. Alec (16:09):Hi, Welcome to Virgin Media Chat and Remote Assistance. My name is Alec. How may I help you? User (16:10):I spoke to someone on here over a week ago about your current gaming issue where certain games are being throttled as they have somehow made their way onto the same list as p2p programs. User (16:10):I'd like to know if there has been any progress on the issue. Alec (16:14):Recently we have started maintenance on our Network that should increase the overall speeds that you can receive. While this work is being carried out, you may experience high pings and slow speeds to certain gaming servers and voice clients, this is currently being resolved by our engineers and will be back to normal sometime in the near future. Sadly we cannot be more specific on the timescales however it is being looked into with the highest priority User (16:16):It's nothing to do with maintainence. It was a change that introduced the throttling of p2p and unfortunately a lot of games also. When I spoke to a member of your staff last week I was informed the issue had been raised through faults to head office and was being investigated. Alec (16:18):Well there's you another Alec (16:19):answer User (16:20):The system was changed, it wasn't accidental, and this "highest priority" issue, whihc has several gaming communities in uproar, has already taken far longer to fix than it should. Gamers are paying subscriptions for both broadband and gmaes that they cannot use. User (16:20):*which User (16:24):Why is it taking so long to roll-back this change? Alec (16:24):Again since Im not in control of the network I can't give you any explanation User (16:25):Will there be notification to customers once the issue is resolved? User (16:26):And whom do I contact to receive an explanation, clarification, or at the very least information on why this was done in the first place. Alec (16:26):http://gps.virgin.net/service-announcements/status - This is the virgin status page User (16:27):I'm aware of the current service issues, this is a seperate problem. Alec (16:29):I have no other information to give you User (16:29):So we won't be receiving notification and there is no one else I can contact on this matter, correct? Alec (16:31):I'm sure that when virgin update the status page they are informing their customer that the matter is resolved User (16:32):I see, well as I said the srvice issue is a seperate problem to the 4pm to 12am throttling. In short, we did something, we're not rolling it back, we're going to try to fix the issue but have no idea idea how long it may take. Their customer support seems to know nothing beyond a pre-made copy-pasted response. Yes, I know, I can't spell. -------- EVE Trinity: THE SKY IS FALLING!
Daelin Blackleaf Aliastra	Posted - 2007.12.11 04:11:00 - [10] Edited by: Daelin Blackleaf on 11/12/2007 04:16:11 Originally by: Jart I'm still getting problems with Virgin media no matter what time of day. Is this still affecting others? It seems to be random as well, sometimes its resonable but then it will not respond for as much as 1 minute. I am going to raise this to Virgin media but I would like to know if others still have problems or have in fact now got a better connection. Yes, the status page reports issues, there hasn't been an update in days customer support knows nothing about it. Last I heard was on 07/12/07@11:48 "Slower than usual speeds are being reported in certain areas: an upgrade to resolve this has been identified and deployment has commenced. We will update this site when roll-out has completed" Status page still shows this data now. The throttling is still in place and worse often isn't lifted until after 1am, that or the other issues coincidentally are slowing my connection during that hour each night this weekend. [EDIT will try the port change tomorrow.] -------- Idling until the Virgin Media crisis is over.
Daelin Blackleaf Aliastra	Posted - 2007.12.11 20:30:00 - [11] Originally by: Jovienus Mate change your port to tcp/udp 3724 you can do this in trinity by editing the prefs.ini file. That new port should bepass the problem. Didn't help but thanks anyway. -------- Idling until the Virgin Media crisis is over.
Daelin Blackleaf Aliastra	Posted - 2007.12.12 05:47:00 - [12] Originally by: Jart Originally by: Jovienus Mate change your port to tcp/udp 3724 you can do this in trinity by editing the prefs.ini file. That new port should bepass the problem. Seems to work for me. Thank-you Good to hear, I'm having other issues with my connection at the moment (see above) so this might actually mean we have a fix. To confirm I'm not just doing it wrong, because I see no improvement right now, it's a case of simply changing the prefs.ini to read "port=3724" yes? -------- Idling until the Virgin Media crisis is over.
Daelin Blackleaf Aliastra	Posted - 2007.12.12 20:14:00 - [13] It's legal because the contracts for almost all UK ISP's basically state they can do whatever they want and if we don't like it we have to pay up the rest of our contract lengths fees and a disconnection fee. In more pleasant news it appears that EVE is finally working during the day for me. Local issue seems to be fixed and the port change has bypassed the throttling... or something like, that I'm no expert. -------- Idling until the Virgin Media crisis is over.

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